Privacy Policy

Introduction

Arizona Integrative Medical Center ("AIMC," "we," "us," or "our") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our practice.

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain the privacy of your Protected Health Information (PHI). This policy supplements our Notice of Privacy Practices, which is provided to all patients.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address
• Demographic Information: Date of birth, gender, marital status
• Emergency Contact Information: Name and contact details of emergency contacts
• Insurance Information: Insurance provider, policy numbers (if applicable)

Protected Health Information (PHI)

As part of your healthcare, we collect PHI including:

• Medical history and current health conditions
• Medications and allergies
• Family medical history
• Laboratory test results
• Treatment records and clinical notes
• Billing and payment information

Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

Healthcare Operations

• Providing medical treatment and care
• Scheduling and managing appointments
• Processing payments and billing
• Coordinating care with other healthcare providers
• Sending appointment reminders and follow-up communications
• Quality improvement and clinical research (with proper authorization)

Website and Communications

• Responding to inquiries and contact form submissions
• Sending newsletters (with your consent)
• Improving our website and user experience
• Analyzing website usage patterns

Legal and Compliance

• Complying with legal obligations
• Responding to legal requests and court orders
• Protecting our rights and the safety of others

Information Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use AES-256 encryption for sensitive data transmission, including our online patient intake forms
• Secure Transmission: Our website uses SSL/TLS encryption (HTTPS) for all data transfers
• Access Controls: Only authorized personnel have access to patient information on a need-to-know basis
• Physical Security: Paper records are stored in locked, secure locations
• Staff Training: All staff receive regular training on privacy and security practices
• Business Associate Agreements: We require all third-party vendors who handle PHI to sign HIPAA-compliant agreements

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We will share your PHI with other healthcare providers, family members, or other parties only with your written authorization, except as permitted or required by law.

For Treatment, Payment, and Healthcare Operations

We may share your information as necessary for:

• Coordinating your care with other healthcare providers
• Processing insurance claims and payments
• Laboratory services and diagnostic testing

As Required by Law

We may disclose your information when required by law, including:

• Public health activities and reporting
• Health oversight activities
• Judicial and administrative proceedings
• Law enforcement purposes
• To prevent a serious threat to health or safety

We Do NOT:

• Sell your personal or health information
• Share your information for marketing purposes without your consent
• Provide your information to third parties for their promotional use

Your Rights

Under HIPAA and applicable state laws, you have the following rights regarding your health information:

To exercise any of these rights, please contact our office in writing or by phone. Some requests may require completion of specific forms.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

We may use third-party analytics services (such as Google Analytics) to analyze website usage. These services may collect information about your visits to our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 through our website. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

For pediatric patients, health information is collected and managed with the consent of a parent or legal guardian.

Data Retention

We retain medical records in accordance with Arizona state law and professional standards. Generally, adult patient records are retained for at least six years from the last date of treatment. Records for minors are retained until the patient reaches the age of majority plus the applicable retention period.

Website usage data and non-medical information may be retained for shorter periods based on business needs and legal requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revision date. We encourage you to review this policy periodically.

Material changes to how we handle your health information will be communicated to patients directly.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about your privacy, please contact us:

Filing Complaints

If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights.

Office for Civil Rights - U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
https://www.hhs.gov/hipaa/filing-a-complaint

You will not be retaliated against for filing a complaint.